What is your Returns policy?
Our Returns Policy
Any product being produced to the specificatiions of the customer are considered customised and therefore are NON-REFUNDABLE.
The following explains the conditions that returns and refunds will be accepted.
All returns must be authorised before they will be accepted.
You must notify us immediately or within 7 Days, of receiving your order, of your intent to return your order, by using our Contact Form. Returns must be authorised and returned within 14 days. Returns must be accompanied by a Return Authorisation Number [RAN], which we will issue. The customer is responsible for the shipping costs of all returns.
Returns will ONLY be accepted for sample garments that are un-printed, and/or if we have made an obvious mistake with your order and/or our products prove to be faulty and/or not as described online.
Claims will NOT be accepted if/but not limited to: a customer enters incorrect details for their order, fails to check our invoice, order confirmation and artwork proofs for errors, submits incorrect artwork or makes an incorrect choice of garment or for any reason other than a error on our part.
A Full Refund will only be issued for the following cases:
Ordered items that may be out of stock or discontinued.
In the case we are unable to complete a quoted order.
Blank samples which are returned in original condition.
A refund may be given (at our discretion) in the following cases: for a lost shipment See Shipping Policy (Except where purchaser supplies incorrect details) and Damaged or faulty goods (Refunds will only be processed once goods have been returned and inspected) - We reserve the right to redo or reproduce your order correctly.
Cancelled orders will be refunded (provided no work has commenced on your order) less a 5% return payment fee.
If you order from a Country other than Australia and fail to pay additional shipping charges, your order will NOT be shipped. A 5% return payment fee will be deducted from your refund.
We charge a 5% return payment fee on special refunds to cover our bank charges (merchant and transaction fees) and the time to reverse a Credit Card payment, or deposit at the bank or to re-issue a refund cheque.
This document forms part of the Terms and Conditions of Use for our website.