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Frequently Asked Questions

Here is a list of the most frequently asked questions about the services on our website. If you have a question not listed here please use our contact form.

 

I am New Here, What Do I Do Now?

I am New Here, What Do I Do Now? If you are new to this website and you're are not sure what to do next, then this article is for you. This is our guide for how to get started with a quote and what to do if you need to get some shirts ordered for your next event, business or function. We let you know what we need from you and the most important parts of the quoting process.
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How Do I Get Started After A Quote

How Do I Get Started After A Quote The easiest way to get started after a quote is to, simply give us a call, our staff we get all the info we need to get started, alternatively, press the reply button on your email software. This will keep all your quote request details in your email for us to verify later. Then we need some additional information about your order.
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Why Does Your Screen Printing Cost More Than Other Suppliers?

Why Does Your Screen Printing Cost More Than Other Suppliers? When a customer asks us to review our screen printing prices, we generally have a good idea, why they are asking. The reason is how we disclose our set-up costs that are associated with the screen printing process, we apply the set up costs for screens into our print pricing, making them seem more expensive. Make sure to compare the prices including everthing.
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Do You Have A Price Matching Policy?

Do You Have A Price Matching Policy? We totally understand you not wanting to get pay more than you should for a service, and if you don't ask you don't get, right. So, if you feel that our prices are not very competitive in our industry, then let us know, tell us why and what we need to do to stay competitive.
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I Don't Have A Supported Image File, What Can I Do?

I Don't Have A Supported Image File, What Can I Do? If you don't have or you can't get access to a JPG, JPEG, PNG, PDF, GIF, TIFF, or BMP image file type then you will need to send your quote via email. For security reason we don't allow any other file type to be sent via our quoting form. Just attach your file to an email.
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Can I Get Samples Of Your T-Shirts?

Can I Get Samples Of Your T-Shirts? Due to the overwhelming number of requests, we do have to charge for blank samples. However, you may return samples to our warehouse for a full refund of the purchase price (excluding postage). The only condition is; Items must be returned unused, unworn and in there original condition. PS: Trying them on is not considered being worn ...
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Can I Supply My Own T-Shirts?

Can I Supply My Own T-Shirts? This article is a comprehensive guide to understanding the possible problems and issues regarding supplying your own t-shirts. And to bring to your attention the possible benefits of using us as the supplier of your t-shirts. We will list the various important points that you must understand before you go supplying your own t-shirts.
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What Is Your Lead Time When Ordering?

What Is Your Lead Time When Ordering? Our general print production turnaround time will be 7-10 working days from payment and approval, plus the shipping time to you. Our staff will keep you up to date at every stage of this process. If you have a specific deadline just let us know and we will do our best to accommodate or advise you if it is not possible. We will never take on an order unless we are sure of on-time dispatch.
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Can I Get A Printed Sample Of My Order?

Can I Get A Printed Sample Of My Order? We want you to be completely happy with the final product that you order from us, and what better way of getting exactly what you want, than ordering a Sample first?! If you go ahead with a bulk DTG order with us of 20 or more t-shirts, we can deduct the difference of the per unit price off your order.
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What Are Your Payment Options?

What Are Your Payment Options? Direct Deposits are our preferred payment method. We have many other payment options for you to choose from, so you can pay for your order. Paypal, Credit Cards (Mastercard and Visa, No AMEX), Bank Deposits, Cheques, and Cash.
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What Is Credit Card Surcharge?

What Is Credit Card Surcharge? Credit Card Surcharge is a fee added to the amount payable when a customer pays with a Credit Card or via a similar payment gateway such as Paypal. This fee is charged to cover the merchant fees associated with these types of payment methods. But don't worry, there are many other payment methods for you can make your payments to T-shirt Printing Australia; EFT Transfer, Direct Deposit and Cheques; that do not attract a fee.
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What Is Drop Shipping?

What Is Drop Shipping? Drop shipping is a method of taking orders, packing and shipping orders direct to a retailers customers, so that the retailer doesn't have to keep or own any physical stock. The Drop Shipper holds the stock and ships it on demand allowing the retailer to concentrate on selling the product and marketing the product in various channels.
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Get in Contact with our Customer Service Office
Rebecca Profile Photo
Hi, My name is Rebecca, I'm your personal promotions consultant. It's my job to help you. Luckily, I am backed by a dedicated team of 20 + screen printers who produce awesome quality work. So if you have questions, give me a call.
Get in contact

Office Hours - 9.00AM-5.00PM Mon-Fri EST
National: 1300 916 433
Mobile: 0431 052 623
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They all look incredible!
 I am so happy with the purchase. They all look incredible.

 

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