Search Knowledgebase

Customer Pick Up - Why we charge for in-person pickups?

Solution

1. Pick-up does not make it faster.

If you want it fast please follow this:
https://tshirtprinting.com.au/support/knowledgebase.php?article=19

In fact, pick-up makes it slower. I know that sounds crazy, but, read on ...

2. Pick-up means we have to have someone available, at our showroom. Our showrooms are not always attended, which causes problems when you come to collect. Appointments are essential. https://calendly.com/tspa

3. As of 2019, printing has to be characterised as an industrial activity and as such, not open to the public. Our print factories are some distance from the showroom and orders requiring pick-up have to be delivered to the showroom.

4. If you want to pick up an order from our showroom, you will need to tell us in the order notes. Pickup now requires a booking to be made once the item is available for pickup. https://calendly.com/tspa

We prefer to post it to you. Why? Australia Post and TNT turn up at 3 pm each day and all pick-ups are done all at once. Not individuals coming in at all different times of the day, sometimes even after hours.

The pickup fee is typically $19.00+gst per order.

Was this article helpful? yes / no

Where Are You Located?

Orders - How Much Does Shipping Cost?

Turnaround: How long does it take to complete an order?

Orders - What are the Billing and Shipping Details?

Article details

Article ID:	23
Category:	Support
Rating (Votes):	(9)

« Go back

Search Knowledgebase

Customer Pick Up - Why we charge for in-person pickups?

Business Promotion

Web Development

Graphic Design

Other Services