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What Is Your Returns Policy?

Last Updated: Monday 5th March 2018

Our Returns PolicyThis document forms part of our Conditions Of Use, including our Privacy Policy and Shipping Policy

[Important] Any product being produced to the exact specifications of the customer is considered customised and therefore is NON-REFUNDABLE. Your finished decorated product is NOT an off the shelf item, that can be returned, and re-sold to somebody else. We absolutely recommend you purchase samples if your order is substantial.

Please choose your products carefully.

The following explains the conditions that returns and refunds will be accepted.

All returns must be authorised before they will be accepted.

You must notify us immediately or within 7 Days, of receiving your order, of your intent to return your order, by using our Contact Form. Returns must be authorised and returned within 14 days. Returns must be accompanied by a Return Authorisation Number [RAN], which we will issue. The customer is responsible for the shipping costs of all returns. All goods returned must be unused, unworn and in their original condition.

Returns will ONLY be accepted for:

  1. Sample garments that are unworn, un-washed and un-printed,
  2. When there is an error on our part with the production of your order
  3. Our products prove to be faulty and/or not as described in the order.

 

Claims will NOT be accepted for:

  1. When a customer enters incorrect details for their order,
  2. When a customer Fails to check our invoice, order confirmation and artwork proofs for errors.
  3. When a customer Submits incorrect artwork.
  4. When a customer Makes an incorrect choice of garment
  5. For any reason other than a error on our part.

 

A Full Refund will only be issued for the following cases:

  1. Ordered items that may be out of stock or discontinued.
  2. In the case we are unable to complete a quoted order.
  3. Blank samples which are returned in original condition.

 

A Refund may be given (at our discretion) in the following cases:

  1. For a lost shipment See Shipping Policy (Except where purchaser supplies incorrect details)
  2. Damaged or faulty goods (Refunds will only be processed once goods have been returned and inspected)

 

For all returns where a refund is at our discretion, we reserve the right to redo or reproduce your order correctly.

Our warranty for faulty products and prints extend until the first wash only. Garment that are washed multiple times are outside our warranty terms, as we have no control over this process and cannot be held responsible for, the many possible problems that could occur during a laundry cycle. Please read How To Care For Your T-shirt

Cancelled orders will be refunded (provided no work has commenced on your order) less a  5% (or up to $15.00) return payment fee.

We charge a return payment fee on special refunds to cover our bank charges (merchant and transaction fees) and the time to reverse a Credit Card payment, Paypal or deposit at the bank or to re-issue a refund cheque.

Related:
What Are Your Terms Of Use?
What Is Your Privacy Policy?
What Is Your Shipping Policy?


 
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Hi, My name is Rebecca, I'm your personal promotions consultant. It's my job to help you. Luckily, I am backed by a dedicated team of 20 + screen printers who produce awesome quality work. So if you have questions, get in contact now.
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National: 1300 916 433
Mobile: 0431 052 623
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