Frequently asked questions and help information

What Is Your Lead Time When Ordering?

Last Updated: Friday 4th May 2018

Our General Turnaround Times

If you order on our Design A T-Shirt website, your order will generally take 3-5 working days, depending on stock availability + shipping to you.

Plain T-shirt orders on the T-Shirt Shop website, will generally dispatch within 48hrs, (depending on stock availability) + shipping to you.

For all other orders the following information will apply.

Our general print production turnaround time will be 7-10 working days from payment and approval, plus the shipping time to you.

Our staff will keep you up to date at every stage of this process. If you have a specific deadline just let us know and we will do our best to accommodate or advise you if it is not possible. We will never take on an order unless we are sure of on-time dispatch.

(1) Processing your Order
It takes about 24 hrs for us to process your order. This is to assess your order, create a mock-up of your t-shirt to approve, and to issue a bill for payment. This may take longer during busy times.

(2) Production in progress
Our ordering department will let you know how long it will take to complete your order. Generally this will be (7-10 working days), but, this may vary according to order size and during busy periods.

(3) Shipping and delivery
Our policy is to find the quickest and most the economical method available to us. Generally (1-14 working days) depending on the delivery company and where you live in Australia. See our Shipping Policy

Rush orders are only available if we are sure to meet your deadline. We do not charge extra. Please contact us with exact details of the order (QtyxStyle/colour/size) and your absolute drop dead date. Or place the order throught the designer and tell us in the comments your deadline. If we can't, we will refund immediatly.

This site is intended for use by customers who live in Australia. If you order from a country other than Australia you will be required to pay additional shipping before your order will be dispatched.

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Hi, My name is Rebecca, I'm your personal promotions consultant. It's my job to help you. Luckily, I am backed by a dedicated team of 20 + screen printers who produce awesome quality work. So if you have questions, get in contact now.